Alright with me

Paradise has redeemed themselves, sort of.

You may have seen this comment that Colette left on my last post:

Oh no! This is awful news. I love Paradise but I hate this story. You should write a complaint to them. I bet they will give you a gift certificate or something.

Here I'll write the letter for you. Then you can take me to lunch when you get the gift card... :)

Dear Paradise,
I have been a long time customer of your lovely bakery and cafe. Your salads and sandwiches bring joy to my taste buds and comfort to my heart. Not to mention the soft, delectable morsels of goodness that come in the form of freshly baked cookies. When I think lunch, I think Paradise Bakery.
However, today when I visited the Fort Union location, I had an extremely disappointing experience. Shocking, really. So disappointing, in fact, that I will probably not be returning for Paradise's business in the future, nor will I be recommending it to others.
Here is what happened. My mother and I were dining on our salad and rolls when we noticed the rolls were MOLDY. As I brought this to the attention of the cashier, he promptly switched the rolls, but with two other MOLDY rolls.
I again returned to the cash register and was met with indifference from this same employee. No apology was given, and he did not make any effort to remedy the problem.
In the past I have always been treated with courtesy and respect and friendliness from your employees, which is why this instance was so surprising.
Based on my past experience, it seems to me that your company does care about customer service, which is why I wanted to bring this to your attention.
Thank you,
Amanda Hansen

Just send it to this address below!

corporate@paradisebakery.com

And that is just what I did. Copy, paste, send. Here is their response.

Ms. Hansen,

I would like to first "Thank You" for taking the time to bring this to our attention.
What a horrible visit at Ft. Union. I can only apologize, re-train my employees
and try to make this right.

We appreciate you being a loyal guest of Paradise Bakery & Cafe. I see you know
how the product, service and visits should be. We failed miserably.
I am truly sorry and very embarrassed.

Would you be willing to send me your address so I can get you some
complementary cards in the mail for you to your at your convenience at
any of our 6 locations. (American Fork, Sandy, Ft. Union, Sugarhouse,
4th South or Bountiful)

Thank you again for your time,
Becky Lejarzar
Paradise Bakery & Cafe Utah
Director of Operations

Sweet success.